Contact
To reach out to our customer support team, please email us at
or use the contact form below.
Questions about a product, order, download, or shipping are welcome.
Including your order number (if applicable) helps us assist you faster.
Contact us
Cancellations and Order Modifications
You can cancel or modify your order within 1 hour of confirmation. After this time, your request may fall under our refund, exchange, or store credit policies.
Refund & Exchange
As our products are made to order, we do not accept returns or exchanges for change of mind, size issues, or incorrect product choice. However, if you receive a damaged or defective item, contact us within 30 days for a replacement or refund.
How to Request a Refund or Replacement:
If your item is damaged or defective, please send a photo of the product along with your order number to hello@blululi.com. We will respond within 3 business days with instructions on your refund or replacement.
Non-Refundable Items:
The following items are non-refundable:
- Downloadable digital products
Shipping Information
For full details, please see our Shipping Policy
Order Fulfillment
Most in-stock orders are processed within 2 business days.
Because some of our products are made-to-order (custom), it may take up to 10 business days to prepare your order before shipment.
Shipping Times
Estimated delivery time varies by destination and fulfillment location (Italy, EU, or US):
- USA: 3–9 business days
- International: 3–30 business days
Shipping options and rates are shown at checkout.
A tracking number will be emailed to you as soon as your order ships.
Order Tracking & Updates
Tracking details and shipping updates will be sent to the email address used at checkout. Please make sure it’s correct when placing your order.