Shipping Policy

Effective Date: November 1, 2026

Free Shipping

We offer free shipping to the USA on all clothing and accessories over $75.
For heavy furniture items (such as carpets and floor cushions), shipping rates are calculated at checkout to ensure the safest delivery.

Processing and Delivery Times

All our physical products are made to order. Please allow 1–7 business days for your order to be prepared and handed over to the carrier.

Once shipped, delivery usually takes 2–5 business days. Estimated delivery times by destination:

• USA: 3–9 business days
• International: 3–30 business days, depending on destination

Shipping Rates

We offer standard and express shipping. Rates are calculated at checkout based on destination, package weight, and shipping method. No additional handling fees are applied.

Shipping Carriers

We work with reliable carriers, including:

• DHL Express Worldwide: over 220 countries and territories, 1–3 business days
• USPS Priority Mail Express International: 190 countries, approx. 3–5 business days
• Canada Post Xpresspost™ International: over 70 countries, 4–7 business days

Tracking

All orders include tracking. A tracking number will be emailed to the address used at checkout as soon as your order ships, so please make sure it is correct.

Customs Duties and Taxes

International orders are shipped Delivered Duty Unpaid (DDU): the recipient is responsible for any customs duties, taxes, and fees due upon delivery. These charges vary by country and are not included in the checkout total. We recommend checking with your local customs office before purchasing. For full compliance with customs regulations, consider consulting a licensed specialist.

Cancellations and Order Changes

Cancellation or modification requests must be sent by email within 1 hour of placing the order. After that, your request may fall under our refund, exchange, or store credit policies.
Please note: requests received outside business hours may not be processed in time.

Packaging

We use high-quality, lightweight packaging to keep your products safe and reduce shipping costs.

Refunds and Replacements

As our products are made to order, we do not accept returns. If you receive a damaged or defective item, contact us within 30 days for a refund or replacement. See our Refund Policy for details.

Contact Us

Questions about your order? Write to us at hello@blululi.com