1. General Policy
As our products are made to order, we do not accept returns or exchanges for change of mind, size issues, or incorrect product choice. Each item is uniquely produced and printed based on your order specifications.
2. Damaged or Defective Products
If you receive a damaged or defective product, we will gladly offer a replacement or refund under the following conditions:
- Eligibility: To be eligible for a replacement or refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Time Frame: You must notify us within 30 days of receiving the item.
- Proof of Damage: Please provide photographic evidence of the damage or defect, along with your order number, to our customer service team at camillablululi@gmail.com.
3. Process for Damaged or Defective Products
- Contact Us: Email us at camillablululi@gmail.com within 30 days of receiving your order. Include your order number, a description of the issue, and photos of the damaged or defective product.
- Review: Our team will review your request and contact you within 3 business days with further instructions.
- Resolution: If your claim is approved, we will either:
- Send a replacement at no additional cost to you, or
- Issue a refund to your original method of payment.
4. Non-Refundable Items
Several types of goods are exempt from being returned. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
5. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at camillablululi@gmail.com.
6. Contact Information
If you have any questions about our refund and exchange policy, please contact us at:
- Email: camillablululi@gmail.com
Thank you for your understanding and for shopping with us. We want you to be completely satisfied with your purchase!
