Cancellations and Order Modifications
You can cancel or modify your order by emailing us within 1 hour of placing it. Requests received outside business hours may not be processed in time. After this time, your request may fall under our refund, exchange, or store credit policies.
Refunds and Replacements
As our products are made to order, we do not accept returns. We also cannot offer refunds or exchanges for change of mind, size issues, or incorrect product choice.
If you receive a damaged or defective item, contact us within 30 days and we will offer a refund or replacement.
How to request a refund or replacement:
Email a photo of the product and your order number to hello@blululi.com. We will reply within 3 business days with instructions.
Non-refundable items:
- Downloadable digital products
Shipping Information
For full details, please see our Shipping Policy.
Processing and Delivery Times
All our products are made to order. Please allow 1–7 business days for your order to be prepared and handed over to the carrier. Once shipped, delivery usually takes 2–5 business days.
Estimated delivery times:
- USA: 3–9 business days
- International: 3–30 business days
Shipping options and rates are shown at checkout.
Order Tracking & Updates
A tracking number will be emailed to you as soon as your order ships, together with any shipping updates. Please make sure the email address used at checkout is correct.
