International Shipping Policy

Effective Date: 2024 August, 13

Cancellations and Order Modifications

Requests for cancellations or order changes must be submitted in writing (via email) within 1 hour of placing the order. After that time, your request may fall under our refund, exchange, or store credit policies.

Kindly note: cancellation and modification requests received outside of business hours may not be processed in time.

 

We offer free shipping to USA on all clothing and accessories over $75. For heavy furniture items (such as carpets and floor cushions), rates are calculated at checkout to ensure the safest delivery.

 

Order Fulfillment

Most in-stock orders are processed within 2 business days.

Because some of our products are made-to-order (custom), it may take up to 10 business days to prepare your order before shipment.

Shipping Times

Estimated delivery time varies based on your destination and fulfillment location (Italy, EU, or US). For example:

• USA: 3–9 business days
• International: 3–30 business days (based on destination)
  

Shipping options and rates are shown at checkout.

A tracking number will be emailed to you as soon as your order ships.

Order Tracking & Updates

Tracking details and shipping updates will be sent to the email address used at checkout. Please make sure it’s correct when placing your order.

 

 

 

 

Shipping Overview: We are excited to offer international shipping to our customers worldwide. Please read our shipping policy carefully to understand how we handle international orders, shipping rates, and customs duties.

Shipping Rates:

• We offer various shipping options, including standard and express shipping. Shipping rates are calculated at checkout based on the destination, package weight, and shipping method selected.

Customs Duties and Taxes:

• Delivered Duty Unpaid (DDU): By default, all international orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means that the recipient is responsible for paying any applicable customs duties, taxes, and fees upon delivery.
• Important Note: CCustoms duties and taxes vary by country and are not included in the total price at checkout. We recommend checking with your local customs office prior to purchasing for more details on potential charges.

Shipping Carriers: We partner with reliable carriers to ensure timely delivery of your orders. Our primary carriers include:

• DHL Express Worldwide: Delivers to over 220 countries and territories in 1-3 business days.
• USPS Priority Mail Express International: Ships to 190 countries in approximately 3-5 business days.
• Canada Post Xpresspost™ International: Delivers to more than 70 countries in 4-7 business days.

Order Processing Time:

• Orders are usually processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Packaging:

• We use high-quality, lightweight packaging materials to ensure your products arrive safely and reduce shipping costs.

Handling Fee:

• A handling fee of $1.60 USD is added to each order to cover the cost of packaging and preparation.

Returns and Refunds:

• We accept returns and offer refunds for eligible products. Please refer to our Return Policy for detailed information on the return process.

Shipping Zones:

• We have customized shipping zones to optimize delivery times and costs.

Tracking and Delivery:

• All international orders come with tracking information. You can track your order using the link provided in your shipping confirmation email.

Contact Us:

• If you have any questions or need assistance with your order, please contact our customer support team at
• hello@blululi.com

Disclaimer:

• We strongly recommend consulting with a licensed specialist to ensure compliance with all customs regulations and requirements.